Welcome to FishingProSupplies.com’s FAQ section. As passionate anglers ourselves, we understand the importance of having the right gear at the right time. Below you’ll find answers to common questions about our premium fly fishing products and services.
About Our Products
What types of fly fishing gear do you specialize in?
We specialize in high-performance fly fishing equipment including premium reels (Abel, ALFA), technical fly lines (Airflo, Cortland, Euro Flies), and comprehensive fly tying materials (feathers, flash materials, beads, and specialized tools). Our selection caters to both competition anglers and recreational fly fishers.
How do I choose the right fly line for my needs?
Our fly lines are categorized by technique (e.g., Euro nymphing, streamer fishing) and environment. Each product page includes detailed specifications about weight, taper, and recommended applications. For personalized recommendations, email our gear specialists at [email protected].
Are your fly tying materials ethically sourced?
Absolutely. All feathers and natural materials are sourced from reputable suppliers adhering to international wildlife conservation standards. Synthetic alternatives are clearly marked for environmentally conscious anglers.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, encrypted transactions. All prices are in USD.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and never store complete payment details on our servers. PayPal transactions are processed through their secure platform.
Why was my credit card declined?
Common reasons include: insufficient funds, international transaction blocks (contact your bank), or billing/shipping address mismatches. For assistance, call +1 (555) 123-4567 during business hours.
Shipping & Delivery
What are my shipping options?
Standard Shipping ($12.95): Fastest option via DHL/FedEx (10-15 days after dispatch) with full tracking. Recommended for rods/reels.
Free Shipping: For orders over $50 via EMS (15-25 days). Ideal for non-urgent materials.
Free Shipping: For orders over $50 via EMS (15-25 days). Ideal for non-urgent materials.
How do you protect fragile items during shipping?
We take special care with:
– Rods: Shipped in reinforced protective tubes
– Reels: Individually boxed with custom padding
– Fly Lines: Packed flat to prevent memory coils
– Tying Materials: Sealed with moisture-resistant packaging
– Rods: Shipped in reinforced protective tubes
– Reels: Individually boxed with custom padding
– Fly Lines: Packed flat to prevent memory coils
– Tying Materials: Sealed with moisture-resistant packaging
My tracking hasn’t updated in days—what should I do?
Carrier scans sometimes delay in remote areas. If no movement after 5 business days, email us at [email protected] with your order number for investigation.
Returns & Exchanges
What’s your return policy?
Unused items may be returned within 15 days of delivery. Customers cover return shipping unless the item was damaged or incorrect. Pro Tip: Consider keeping packaging for 1-2 weeks after delivery.
How do I return a defective reel?
Email us immediately at [email protected] with photos/video of the issue. For premium gear like Abel Reels, we often provide prepaid return labels for manufacturing defects.
Can I exchange fly line weights?
Yes, within 15 days if the original packaging is intact. Contact us first to ensure we have the alternative weight in stock before returning.
International Orders
Do you ship to my country?
We ship globally except some remote Asian locations and conflict zones. During checkout, our system automatically validates your address. For special requests, contact us before ordering.
Will I owe customs fees?
International customers are responsible for any import duties/taxes. We complete all required customs documentation accurately to prevent delays. Fees vary by country—check with your local customs office for estimates.
Why is my international shipment delayed?
Customs clearance sometimes adds 3-10 business days beyond our estimates. Delays are most common with:
– Orders containing natural materials (feathers, hair)
– High-value shipments (reels over $300)
We provide all necessary paperwork to expedite clearance.
– Orders containing natural materials (feathers, hair)
– High-value shipments (reels over $300)
We provide all necessary paperwork to expedite clearance.
Technical Support
How do I care for my new fly line?
Our premium lines (Airflo, Cortland) include care instructions. General tips:
– Clean with line cleaner every 5-6 outings
– Store loosely coiled, not on the reel
– Avoid extreme heat in vehicles
See product pages for specific maintenance guides.
– Clean with line cleaner every 5-6 outings
– Store loosely coiled, not on the reel
– Avoid extreme heat in vehicles
See product pages for specific maintenance guides.
My rod tube arrived dented—what now?
Do not accept damaged shipments! Refuse delivery or contact us immediately with photos. We’ll expedite a replacement and handle carrier claims.
Need help matching a reel to my rod?
Email us your rod model and preferred fishing style (saltwater, euro nymphing, etc.). Our specialists will recommend balanced setups from our ALFA and Abel collections.
Still have questions? Our Washington-based team of anglers is ready to help:
Email: [email protected]
Phone: +1 (555) 123-4567 (Mon-Fri, 9AM-5PM EST)
Address: 3552 Lake Floyd Circle, Washington, US 20011
Email: [email protected]
Phone: +1 (555) 123-4567 (Mon-Fri, 9AM-5PM EST)
Address: 3552 Lake Floyd Circle, Washington, US 20011